Privacy Policy
Northside Shuttle are in the process of generating and compiling a database of all our customers that use our services.
Our Privacy policy has strict guidelines as to who gets access to your personal information.
Your information will not be divulged to any third party except by law to enforcement agencies and/or government agencies if so directed (even to your spouse, partner, child,mother etc) unless an authority is given by yourself in writing. All the information we receive will only be used internally to serve you better for the future. Please inform us if you do not wish to have your details in our database.
Please feel safe knowing that your payments are processed via a very secure payment system in PayPal.
Service Policy
We pride ourselves in the knowledge that we offer the very best in customer service satisfaction and products, however there may be times due to an act outside of our control where we fail to deliver the highest quality of service please let the management know and we will make every endeavour to rectify the problem.
In the event a customer cannot be located for whatever reason, to avoid any inconvenience to fellow customers, our drivers have been instructed to continue on their journey. We will try to accommodate the customer on the next available service.
If for any reason there is a misunderstanding between the driver and the customer and after discussing it with the management in the office, we feel the customer has been inconvenienced we will endeavour to reimburse the customer accordingly.
Please note that it is under the discretion of the driver to sometimes arrive 15-20 minutes earlier than stated when your pickup time is confirmed. This can be due to traffic conditions, accidents, etc. It is your responsibility to be ready 15 - 20 minutes prior to pickup time and if you are not ready when the driver arrives we cannot guarantee that he can take you to your destination. If you are not ready a refund will not be given.
Delayed Flights
If your flight is delayed and we are not informed we are not responsible for picking you up and a refund will not be given. However if we are informed we will try and accommodate you with the next available bus but we cannot guarantee a specific time for this.
Cancellation Policy
Please see the Cancellation tab for our policy.
Infant Seating and Pricing Policy
A child under the age of two is permitted to be held on the lap of an adult, a seatbelt is not required. We do not supply child seats due to hygenic reasons, you are more than welcome to supply your own, all our buses have anchor points for child seats. Any todler over the age of two must occupy a seat and wear a seatbelt.
